LEADERSHIP DEVELOPMENT In modern-day business, both the words “leadership” and “management” are two terms that emerge in descriptions of essentially the same competency: achieving…
COMMUNICATION TRAINING Communication skills are among the most important skills required to succeed in today’s fast-paced business environment. This reflects a dramatic change over the…
TEAM BUILDING Organisations that rely on teams to accomplish objectives need to ensure that team members are functioning in high-trust, low-friction environments. Personality conflicts…
SALES TRAINING Sales are the lifeblood of every organisation, without which it cannot survive. Companies that seek a competitive edge must continuously be improving the skills of their…
CUSTOMER SERVICE People working in customer-facing roles, along with their direct managers, need to have the highest levels of “people smarts” in an organisation. Today’s customers have…
COACHING & MENTORING Assessments can offer a number of benefits in the coaching relationship. First, they benefit the coach, saving them a significant amount of time and guesswork. The…
CONFLICT RESOLUTION In many cases, conflict in the workplace just seems to be a fact of life. When groups of people come together from different backgrounds and cultures, it’s…
JOB BENCHMARKING If a job could talk, it would tell us exactly what sort of person it required for superior performance. Because jobs can’t talk, we’ve had to find other ways to work…
WORKFORCE TRANSITION Workforce transition is about helping people to move to the next stage in their career, which can include the transfer of an employee to another job within the same…
RECRUITMENT & SELECTION Recruitment is arguably the most important business function of all. In our global knowledge economy, the only true source of competitive advantage lies in…
INDUCTION An induction program is a critical component of engaging and retaining great people within an organisation. As part of welcoming new employees, companies will typically include…
CHANGE MANAGEMENT Organisations are constantly undergoing change. Whether the change is small and concerns re-working daily processes and procedures, or whether the change involves…
EMPLOYEE ENGAGEMENT Employee engagement concerns the degree of emotional commitment that an employee has to their job and the organisation as a whole. Engaged employees “go the extra…
PERFORMANCE MANAGEMENT Performance management (PM) is broad term coined by Dr. Aubrey Daniels in the late 1970s to describe methods for managing both behaviour and results, two critical…
STRATEGIC PLANNING Many organisations view strategic planning as a process for determining where an organisation is headed in the near future, often in the next 3-5 years, but sometimes…
SUCCESSION PLANNING Succession planning is a process for identifying and developing internal people with the potential to fill key business leadership positions in the company. The…
COMPETENCY MODELLING Competencies encompass the behaviours, knowledge, skills, and attributes required for successful performance in a given role. Many HR departments now use competency…
PERSONAL RELATIONSHIPS At the centre of any personal relationship — be it with our partner, family members, or friends — are different wants, needs, and perspectives. The best way to…